FAQs
About Meyer
What does Meyer do?
At Meyer, we create unique, insightful products for the kitchen. But we don’t just design things with our butts glued to chairs in our office! We make it a point to cook, dine, and clean with ordinary, food-loving home cooks in their kitchens around the world, so that we can create products for them that are both fiercely practical and beautifully thoughtful.
By creating unusual and delightful product designs, we want to inspire everyone everywhere to explore the wonders of the kitchen. You can learn more about us on the Our Story page. 📖
What is Meyer Labs?
Meyer Labs is a collective of food-loving designers, researchers, and engineers at Meyer who strive to bring interesting and innovative products to the world. 🌎
Where is Meyer cookware made?
We make our own cookware! We run factories in China, Italy, Thailand, and the US.
How can I get connected with Meyer?
Fill in our Contact Us Form to get connected with us!
Stainless Steel Cookware
Are they dishwasher-safe?
Yes, our stainless steel cookware is dishwasher-safe, but we do recommend handwashing when possible because it's a lot less harsh on your cookware.
Can I put them in the oven?
Yes, our stainless steel cookware is oven-safe. To find out the maximum recommended oven temperature for your pan, check the specifications on its product page. It's different for every pan, depending on what materials it's made of.
What stovetops are they compatible with?
Our stainless steel cookware will work with all types of stovetops and hobs, including induction.
What kind of utensils can I use on them?
Feel free to use any type of utensils, including metal utensils, on your stainless steel cookware.
What kind of steel is your cookware made of?
Rest assured; we only use nonreactive, high quality stainless steels.
Nonstick Cookware
Are they dishwasher-safe and oven-safe?
While we design much of our cookware to be dishwasher-safe (we know how convenient dishwashers are!), we do strongly recommend that you handwash your nonstick cookware whenever possible. Because dishwashers are quite harsh, handwashing greatly extends the life of the nonstick finish. This goes for any nonstick pan, by the way.
Can I put them in the oven?
Yes, our nonstick cookware is oven-safe. To find out the maximum recommended oven temperature for your pan, check the specifications on its product page. It's different for every pan, depending on what materials it's made of.
What stovetops are they compatible with?
Meyer Accent Series cookware will work with all types of stovetops and hobs, including induction.
What kind of utensils can I use on them?
We recommend using cooking utensils made out of silicone, wood, or plastic with our nonstick cookware to protect the nonstick finish.
What is hard-anodized aluminum?
Hard-anodization is our secret sauce 🔮 — it's what makes our nonstick finish last at least twice as long as other cookware. Essentially, it's a hardening process that toughens the aluminum, creating a super strong foundation for the nonstick finish to bond with.
What is ultra-durable nonstick aluminum?
Our ultra-durable nonstick aluminum cookware is essentially nonstick cookware made of hard-anodized aluminum. See above for more information on hard-anodized aluminum. 🛠
I am not sure about using nonstick cookware. Is it safe?
Yes — but don't take it from us, take it from Scientific American: nonstick cookware is safe to use.
https://www.scientificamerican.com/article/are-nonstick-pans-safe/
https://www.scientificamerican.com/article/are-nonstick-pans-safe/
How do I extend the life of my nonstick cookware?
Make sure it doesn't overheat or cook dry — overly high temperatures can really damage any nonstick finish. Don't put it in the dishwasher; and don't scuff it up with metal utensils or harsh cleaning implements.
Cooking
Do I need to season my cookware before I start using them?
No, you don't need to. It's good to go.
How do I tell if the pan is hot enough to start cooking?
You'll get the hang of it as you cook more with your cookware, but we recommend starting with low to medium heat at first and keeping an eye on your food as it cooks.
How can I make sure my stainless steel cookware does not stick?
To fry on stainless steel without sticking, you need to get it hot enough (but not too hot!) before adding your oil. Here's how it's done.
Heat the pan for a bit and dash ⅛ teaspoon of water onto the cooking surface. Check for the following:
- Water bubbles and steams — you’re getting close!
- Water sizzles while tiny beads dance across the surface of the pan — getting closer.
- One or two big beads form immediately upon dropping them onto the pan. Bingo! 🎉
If the pan is too hot, your water will break up into many medium beads that glide across the pan surface. If this happens, remove the pan from heat for a few seconds before trying again.
Once you’ve hit the sweet spot, dry the pan with a dish towel and add oil. After a few seconds, add your food. It should stick less.
Cleaning
Can I use steel wool to clean my cookware?
Steel wool is fine on stainless steel cookware, but never use it on nonstick cookware.
Should I clean my pan right after I finish cooking?
Allow your cookware to cool naturally before dunking it in cold water. Because metal naturally expands and contracts when heated or cooled, avoiding drastic temperature changes can reduce warping.
What are the brown spots on my stainless steel cookware? How can I remove them?
Brown spots are most often stains caused by burnt food. We recommend a stainless steel cleaner such as Barkeeper's Friend to clean your stainless steel cookware.
Why are there some white spots on my cookware? Can I still use them?
White spots are usually caused by calcium from your local water supply. They are harmless, but you can clean them using a stainless steel cleaning solution, or by boiling a solution of three parts water to one part vinegar, letting it cool, and then cleaning it as you normally would.
Warranty & Returns
How do I return an unwanted, incorrect or damaged order?
If you have received a damaged or incorrect order, we're so sorry to hear that. We want you to have an amazing experience with Meyer, so please fill in our Contact Us Form and we'll get you sorted out as soon as possible.
For more details: find out from here.How can I return my item? Can I drop it off?
Changed your mind? We are happy to refund any undamaged item within 30 days of purchase. Return it to us in its original condition, unopened, with undamaged packaging and proof of purchase, and we will process your refund as quickly as possible. Fill in our Contact Us Form to get started, and we'll walk you through it.
Do I have to pay to return my order?
We are happy to offer free return shipping on incorrect orders, or to replace products that arrive damaged. However, if you choose to return an order that is otherwise in good shape in order to get a refund, you'll have to cover shipping yourself.
How can I claim my warranty?
Please fill out our Contact Us Form. We'll get you sorted out as soon as possible.
What does the warranty cover?
Plenty, actually! Since it's quite a long list, please head to our Warranty page to find out more.
Also a kind reminder that our lifetime warranty covers craftsmanship and material defects. It doesn't cover general wear and tear or misuse, which includes things like overheating, scratching, dropping your pan, or throwing it in a volcano.
Also a kind reminder that our lifetime warranty covers craftsmanship and material defects. It doesn't cover general wear and tear or misuse, which includes things like overheating, scratching, dropping your pan, or throwing it in a volcano.
Do I need my receipt to make a claim on the guarantee?
A receipt or Order Number would really help us find your details, but if you don't have it, we can still try to help you out. Please fill out our Contact Us Form and we'll get you sorted out as soon as possible.
Order & Shipping
How will I know if you have received my order?
You should receive a confirmation email shortly after placing your order. Check your Junk/Spam folder. If you haven't received it after an hour, please fill out our Contact Us Form and we'll help sort you out as soon as we can.
How do I track my order?
There's a clickable tracking number at the bottom of your email receipt. Or if you have an account with us, you can login and click Order Status to check.
Where does Meyer ship to? / Where can I have my order shipped to? / Can I ship my order internationally?
We currently ship only within the UK.
Do you ship to PO box addresses?
No, our couriers will not deliver to a PO Box.
How much does shipping cost?
Shipping costs are calculated during checkout. For more details: find out from here.
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Our Delivery Costs |
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|
Delivery Type |
Delivery Time (from dispatch) |
Cost |
|
Standard Delivery - up to £99.99 (Mainland UK) |
2-3 Working Days |
£4.95 |
|
Standard Delivery - £100+ (Mainland UK) |
2-3 Working Days |
FREE |
|
DPD Next Day (Mainland UK) |
1-2 Working Days (orders placed before 12pm) |
£6.95 |
|
DPD Saturday / Sunday Delivery (Mainland UK) |
Saturday / Sunday only |
£7.95 |
|
DPD Channel Islands / Jersey / Isle of Man / Scottish Highlands & Isles Delivery (non-Mainland UK) |
2-3 Working Days |
£15 |
How long does shipping take?
We aim to have the item arrive at your chosen delivery destination between 2-5 days of you placing your order with us. If you do not receive your order within this time frame, please allow for 7 days for delivery before contacting customer service.
Seasonal & peak times of the year may affect our processing and dispatching times. At these infrequent peak times your order may take longer to dispatch.
Seasonal & peak times of the year may affect our processing and dispatching times. At these infrequent peak times your order may take longer to dispatch.
Can I change my delivery address?
As we get straight to work when you place an order, we are sorry to inform you that we are unable to change the delivery address once your order has been submitted. We would like to encourage our customers to make sure the delivery address is correct before proceeding to checkout.
My pans were damaged during shipping, what should I do?
We're so sorry about that, we want you to have an amazing experience with Meyer, so please fill out our Contact Us Form and we'll get you sorted out as soon as possible.
Can I cancel or change my order?
If you'd like to cancel or change your order, please call us as soon as possible - we try to ship things quickly, so the window for cancellation is short.
What payment method do you accept?
We accept Visa, MasterCard, American Express, and Paypal.
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